COURSE | INVESTMENT | FAQS
LET ME TEACH YOU
HOW TO MASTER DIFFICULT CONVERSATIONS AT WORK
ACCESS THE TRAINING + RESOURCES YOU NEED TO STEP UP INTO YOUR LEADERSHIP ROLE
Are you avoiding the conversations you know you need to have?
Whether it’s addressing underperformance, giving constructive feedback, or resolving conflict, difficult conversations are part of every leader’s journey.
But, for many people the thought of the conversations fills us with anxiety and dread. Hence why, many leaders avoid them like the plague.
With the right training & techniques, it's easy to change that.
My name is Mandy Hamerla and as an Award-Winning Leadership Mentor, Certified Coach & Experienced HR Director, I can give you the skills, strategies, and mindset shifts you need to navigate even the toughest discussions with confidence and professionalism.
You can read more about me here.
THE ULTIMATE DIFFICULT CONVERSATIONS COURSE
This online course is designed to teach you the key steps and techniques to enable you to have a difficult conversation with more ease and less stress.
It’s been thoughtfully designed for BUSY managers, offering a flexible online format to fit into your busy schedule.
What's Included:
Training Modules
When you enrol, you’ll get instant access to my Mastering Difficult Conversations Training.
This course provides you with practical tools, proven techniques, and the confidence to handle tough conversations effectively and professionally.
You’ll also receive time-saving resources, such as conversation frameworks, scripts, and follow-up checklists.
Here’s What You’ll Learn in each of the
6 Powerful Training Videos
1
The Foundation for Success
Gain clarity on what makes a difficult conversation truly effective. This module sets the stage for your learning journey, helping you understand why these conversations matter and how mastering them will elevate your leadership skills.
2
Getting Into The Right Mindset
Discover how to approach difficult conversations with a confident and constructive mindset. You’ll learn to overcome fear, focus on solutions, and view these interactions as opportunities to build trust and drive results.
3
The Six Steps of Preparation
Master the art of preparation by defining clear objectives, structuring your message, and anticipating potential challenges. This module ensures you feel equipped and ready to lead a productive and focused conversation.
4
Leading the Difficult Conversation
Learn practical techniques to deliver your message effectively, actively listen, and maintain control of the dialogue. You’ll leave this module equipped to address even the toughest topics with professionalism and impact.
5
How to deal with Emotions & Resistance
Develop strategies to manage emotional responses - both yours and theirs. This module shows you how to stay calm under pressure while fostering a supportive environment.
6
Next Steps & Follow Up Actions
Ensure long-term success by learning how to close the conversation on a positive note, set clear action plans, and maintain accountability. This helps solidify trust and keep progress on track.
THE INVESTMENT
Right now this course is only £297 with lifetime access.
Is it right for me? + FAQs
Q. Who is this course designed for?
This course is perfect for managers, team leaders, and professionals at any level who want to improve their communication skills, confidently address challenging situations, and build stronger relationships in the workplace.
Q. How is the course delivered?
The course is 100% online and self-paced. You’ll have access to video modules, downloadable resources, and exercises that you can complete at your convenience.
Q. How long will I have access to the course?
You’ll have lifetime access to the course content, allowing you to revisit lessons and resources whenever you need them.
Q. What topics are covered in the course?
The course covers mindset shifts, preparation strategies, communication techniques, handling various reactions, and effective follow-up, all tailored to mastering difficult conversations at work.
Q. Will I get practical tools to use in real-life situations?
Yes! The course includes scripts, templates, and checklists that you can use to plan and execute your conversations effectively.
Q. Do I need prior experience with leadership or communication training?
No prior experience is required. This course is designed to help beginners build confidence while offering advanced strategies for those with more experience.
Q. How much time do I need to complete the course?
The course is self-paced, but most participants complete it within 2 hours. You can spread it out over a few days or work through it in one sitting.
Q. Can I access the course on mobile devices?
Yes, the course is accessible on any device with an internet connection, including smartphones, tablets, and computers.
Q. Is there any 1-1 support with this course?
No, this is an online course, for you to work through yourself.
Got another question I've not covered here? Send me an email and we'll get back to you ASAP - mandy@modernhr.co.uk.
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