LEARN HOW TO

MASTER DIFFICULT CONVERSATIONS AT WORK


This 60-minute masterclass is for leaders & managers who want to handle difficult conversations with more clarity, confidence, and control — knowing exactly what to say, how to say it, and how to manage emotional or defensive responses.


If you hate confrontation, overthink what to say, or worry about making things worse — this is perfect for you.

ENROL NOW FOR JUST £97

What you’ll learn (and how it helps):

✔️ The 6-Step Prep Framework – You'll be able to prepare for any difficult conversation with clarity and purpose, so you know exactly what to say and how to say it — whether you’re giving feedback, tackling poor performance, or addressing a sensitive issue.

✔️ Words That Work – Discover the best phrases to use (and avoid) so you can get your message across clearly without triggering defensiveness or emotions.

✔️ How to Follow Up the Right Way – Know exactly what to do after the conversation to drive accountability, document outcomes, and avoid having the same issue resurface.

You’ll walk away with:

  • A repeatable, proven framework you can use for any difficult conversation with your team.
  • Confidence to say what needs to be said — without guilt, avoidance, or over-explaining
  • Fill-in-the-gaps scripts and prep prompts
  • A calmer, more professional approach to tricky people issues
  • On-demand training + templates with lifetime access - so you can watch this every time you have a difficult conversation.
Mandy Hamerla

Meet your Trainer

My name is Mandy Hamerla and as an Award-Winning Leadership Mentor, Certified Coach & Experienced HR Director, I can give you the skills, strategies, and mindset shifts you need to navigate even the toughest discussions with confidence and professionalism.

You can read more about me here.

ENROL NOW FOR JUST £97

Is it right for me? + FAQs


Q. Who is this course designed for?


This masterclass is designed for managers, team leaders, and business owners who want to handle difficult conversations with more confidence and impact.

Whether you’re new to leadership or have years of experience, if you ever find yourself avoiding tricky topics, worrying about upsetting people, or walking away from conversations wishing you’d said more, this is for you.


Q. How is the course delivered?


The course is 100% online and self-paced. You’ll have access to video modules, downloadable resources, and exercises that you can complete at your convenience.

Q. How long will I have access to the course?


You’ll have lifetime access to the course content, allowing you to revisit lessons and resources whenever you need them.

Q. Will I get practical tools & templates included in the price?


Yes! The course includes scripts, templates, and checklists that you can use to plan and execute your conversations effectively.

Q. How much time do I need to complete the course?


The course is self-paced, but most participants complete it within 60 mins hours.


Got another question I've not covered here? Send me an email and we'll get back to you ASAP - mandy@modernhr.co.uk.